Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Processing times may be longer than usual certain times of the year, such as the weeks leading up to Christmas.

Local delivery

Free local delivery is available for orders over $100 within 10 miles of 13413 Frankford Avenue, Lubbock, TX 79424. For orders under $100, we charge $5 for local delivery.

Deliveries are made from 12 pm to 5 pm on weekdays, holidays excluded. Local delivery orders placed outside business hours or on a holiday will be fulfilled on our next business day. You will be notified via email when your order is delivered.

In-store pickup

You can skip the shipping fees with free local pickup at 13413 Frankford Avenue, Lubbock. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10 am to 5 pm, Monday through Saturday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@hhcliving.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at info@hhcliving.com.